Terms & Conditions

1About Airwave

2Scope of Services

Airwave delivers comprehensive freight forwarding and supply chain solutions, including:

• International Air Freight Services (Standard, Priority & Full Aircraft Charters)
• Ocean Freight Forwarding (FCL, LCL, Breakbulk & Project Cargo)
• Heavy Lift, Project Logistics & Out-of-Gauge (OOG) consignments
• Statutory Customs Clearance, Brokerage & Tariff Advisory
• Multimodal Road, Rail & Inland Container Depot (ICD) transit
• Temperature-controlled Pharma Cold Chain Logistics
• Warehousing, Bonded Storage & Final-Mile Delivery

All services remain subject to space availability, technical feasibility, carrier terms, and statutory regulatory compliance.

3Use of Website

When accessing or using our digital platform, you agree to the following terms:

• You will utilize the platform solely for lawful commercial and logistics purposes.
• You will not disrupt, impair, or compromise the stability and security of the website.
• You will not attempt unauthorized entry into administrative portals, servers, or user data.
• Platform content and digital tools may not be scraped, copied, or republished without written consent.

We reserve the right to restrict or suspend access if malicious activity or terms violation is identified.

4Information Accuracy & Disclaimer

While we make reasonable efforts to maintain current and precise content on our website:

• All website materials are provided for general informational purposes only.
• Schedule guidelines, transit duration indicators, and rates are indicative and non-binding.
• We do not warrant that all descriptions are exhaustive or suitable for unique shipment requirements.

Official logistics engagements are governed strictly by signed quotations, written agreements, and shipping documentation (AWB/BL).

5Quotations & Pricing

• All freight rate quotes, RFQ replies, and estimates are provisional until confirmed in writing by Airwave.
• Tariffs are subject to carrier adjustments, fuel surcharges (FSC/BAF), currency fluctuations, terminal fees, and port congestion.
• Final invoiced amounts are determined by audited chargeable weights (gross vs. volumetric), dimensions, and verified shipment parameters.
• Airwave reserves the right to recalculate freight charges where cargo parameters deviate from initial declarations.

6Client & Shipper Responsibilities

Clients and shippers engaging Airwave are responsible for:

• Supplying accurate commercial invoices, packing lists, HS classifications, and cargo dimensions.
• Ensuring all goods comply fully with domestic and destination export/import laws.
• Secure industrial packaging and unambiguous labeling appropriate for international transport perils.
• Timely presentation of authorized statutory clearances, IEC details, and director KYC documents.
• Complete upfront disclosure of any hazardous, chemical, or restricted items with valid MSDS certificates.

Omissions or misdeclarations may cause port holds, carrier penalties, or demurrage costs, which remain the client's sole responsibility.

7Customs & Regulatory Clearance

Customs brokerage and clearance procedures are governed by:

• Indian Customs regulations, ICEGATE protocols, and destination border authorities.
• Applicable governmental port agencies, security inspections, and regulatory boards.

Airwave facilitates customs filing diligently as a customs house agent. However, we cannot guarantee clearance timelines when delays occur due to statutory inspections, customs queries, random assessments, or sovereign border interventions.

8Limitation of Liability

To the fullest extent permissible under law:

• Airwave shall not be liable for consequential, incidental, indirect, or economic losses, including loss of market or profits.
• Carrier liability for transit loss or damage is limited in accordance with governing international conventions (Warsaw/Montreal Conventions for Air, Hague-Visby Rules for Ocean).
• Airwave's liability as an intermediary is strictly defined by applicable standard trading conditions and bill of lading contracts.

9Cargo Insurance

Consignments are not automatically insured against all transit risks. Shippers are strongly encouraged to arrange comprehensive all-risk marine cargo insurance.

Upon written request, Airwave can assist in facilitating third-party marine insurance coverage, but Airwave acts solely as an intermediary and never as the primary underwriter.

10Third-Party Carriers & Subcontractors

To execute global freight operations, Airwave partners with reputable third-party commercial airlines, shipping lines, trucking operators, container terminals, and bonded warehouse providers.

We exercise due diligence in partner selection, but Airwave is not directly responsible for the operational acts, omissions, or route diversions of independent carriers beyond statutory contractual boundaries.

11Confidentiality

All commercial freight quotations, shipper trade details, consignee lists, and cargo documentation provided to Airwave are treated as confidential. Such information will only be disclosed to operating airlines, ocean carriers, and customs authorities as strictly required to execute the shipment or comply with statutory orders.

12Intellectual Property

All content displayed on this website—including company trademarks, logos, visual layouts, text, and design—is the exclusive intellectual property of Airwave Global Logistics Private Limited or its respective licensors. Unauthorized copying, reverse engineering, or reproduction is prohibited.

13Force Majeure

Airwave shall not be liable for shipment delays, route interruptions, or non-performance caused by events beyond reasonable operational control, including:

• Natural disasters, extreme weather, typhoons, and marine perils
• Labor strikes, lockouts, or port terminal shutdowns
• War, geopolitical embargoes, or armed conflicts
• Governmental border restrictions, customs lockdowns, or regulatory mandates
• Canal blockages, airway groundings, or major carrier insolvencies

14Governing Law & Jurisdiction

These Terms & Conditions and all contractual agreements entered into with Airwave shall be governed by and interpreted in accordance with the substantive laws of India.

Any disputes or claims arising out of our services or website use shall fall under the exclusive jurisdiction of the competent courts in New Delhi, India.

15Amendments & Updates

Airwave reserves the right to amend or revise these Terms & Conditions periodically to reflect regulatory updates or operational refinements. Any changes become effective immediately upon being published on this page.

Your continued use of our website or freight services following revisions signifies your acceptance of the updated terms.